Median in-play line-adjustment latency
47s18s
Sportsbook · regulated EU
Tier-1 European sportsbook
Embedded sports-trading desk running pre-match, in-play and liability oversight for an EU Tier-1 sportsbook through Euros, Copa America and a 4-month NFL season.
Engagement
Premium SLA · 14 FTE · 24/5 in-play trading desk
Regions
- EU
- LATAM
- APAC
Languages
- English
- Portuguese
- Spanish
Stack
- In-house pricing engine
- Pager-duty
- Slack incidents
- Tableau weekly reports
Challenge
The operator's in-house trading floor was capped at 8 traders across two shifts, leaving the LATAM 16:00–24:00 UTC window covered by an overflow vendor with no liability mandate. Peak in-play days were producing latency on line-adjustments and inconsistent supervisor sign-off.
Solution
We ran a 6-week onboarding to ingest the operator's pricing engine, risk thresholds and escalation matrix. From go-live we covered 24/5 with three shift hubs (Lisbon, São Paulo, Manila), a head-trader on every shift and Pager-duty escalation to the operator's risk lead for any liability event above the agreed band.
Outcomes
Liability events resolved without escalation
62%89%
Supervisor sign-off on every shift
Inconsistent100% (logged)
FTE replaced from in-house roster
—8 (re-deployed to product)
“Their head trader picks up the phone before our risk lead does. That's the difference between an outsourced desk and an extension of ours.”
Download a sample weekly SLA dashboard (PNG)
Download a sample shift handover note (HTML)
Ready to talk about your operation?
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