Service · Customer Service
Multichannel, multilingual — always on your standard
Dedicated queues by product and region. Native leads on every shift. QA on 100% of critical tickets.
Language coverage
Language coverage
| Language | Native markets | Hours | Status |
|---|---|---|---|
| Portuguese | BR, PT | 24/7 | Live |
| Spanish | ES, MX, AR, CO | 24/7 | Live |
| English | UK, US, IE | 24/7 | Live |
| French | FR, CA | 20/7 | Live |
| German | DE, AT | 16/5 | Live |
| Italian | IT | 16/5 | Live |
| Dutch | NL, BE | 12/5 | On-demand |
| Polish | PL | 12/5 | On-demand |
| Turkish | TR | 12/5 | On-demand |
| Japanese | JP | 12/5 | On-demand |
Supported channels
Supported channels
- Live chat
- Voice
- WhatsApp Business
- Social
- Internal tickets
Tooling
Tooling
- Zendesk
- Freshdesk
- Intercom
- Salesforce
- Kustomer
- Proprietary client tooling
Quality model
Quality model
Every critical ticket (payments, KYC, disputes) gets QA review within 24h. Weekly calibration across supervisors. Quarterly exam for new agents. CSAT and FCR tracked on a shared dashboard with the client.
Ready to talk about your operation?
Drop us a line, we reply within one business day.