Services

Three operational lines, one embedded team

Each line with its own playbook, SLA and KPI, coordinated by a single operations lead.

01 · Service line

Sports Trading Operations

Live trading-desk operations for sportsbooks and prediction platforms, with event-level supervision and real-time execution.

Market monitoring across 180+ events
Pre-match and in-play liability control
Event-level escalation to head traders

28sAvg. response time

02 · Service line

Customer Service for Prediction Platforms

Multichannel customer support sized to peak traffic, with specialized queues for KYC, payments and product.

Live chat, email and voice across 18 languages
Tiered escalation with dedicated leads
Continuous QA on every ticket resolved

18Languages supported

03 · Service line

Multicap Platform Support

Cross-product operational support for platforms running sportsbook, casino and trading on the same stack.

Consistent processes across product lines
Unified incident response and reporting
Shared operational governance layer

3Shift model

Delivery model

You don't buy seats, you buy outcomes. Every engagement starts with an operations plan including playbooks, escalation matrix, tooling and review cadence. We run the operation on the same metrics you use internally.

Tooling

We operate in your tooling (Zendesk, Salesforce, Intercom, proprietary pricing engines) or provide our own setup. No vendor lock-in, you keep ownership of data and processes.

Ready to talk about your operation?

Drop us a line, we reply within one business day.

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